Last updated April 11, 2025
Thank you for your purchase! We truly appreciate your support. If for any reason you're not completely satisfied with your order, you may be eligible for a refund, store credit, or exchange under the conditions outlined below.
Refunds must be requested within 7 days from the start of the service or account delivery. Eligibility is based on the status of the service or account at the time of the request:
The service has not yet started
The purchased Pokémon GO account has no resources used or excessive journal activity
No Stardust spent
No Pokémon traded
No Pokémon transferred
No Excessive catches/spins
No Excessive battles or quest claims
No feeding or item usage
Refunds for partially completed services are calculated based on the uncompleted portion of the order. All partial refunds are subject to a flat 7% processing fee. Store credits may be offered in place of refunds with no processing fee.
Example:
If you purchase 10 million XP and 6 million XP remains at the time of your request, you're eligible for a 60% refund minus a 7% processing fee, or a 60% store credit.
For Pokémon trades (e.g., shiny Pokémon), you may request a refund within the 7-day window, subject to the same 7% processing fee, or choose store credit with no fee.
To request a refund, contact the support rep assigned to your order or contact our team at:
📧 [email protected]
Once we receive your request, we will review your case and notify you of the approval or rejection status. Approved refunds will be processed to your original payment method within 48 hours.
Exchanges are allowed under the following conditions:
You may swap your order for another service of equal value or pay the difference to upgrade.
If the replacement service is of lower value, a store credit will be issued for the difference.
All exchange requests must be submitted before the service has started
If you're requesting an upgrade to a higher-tier version of the same service, it must be done by the 50% completion point of your current service. After that point, upgrades must be purchased at full price.
All orders marked as completed are ineligible for a refund, store credit or exchange. However, if we are unable to complete the guarantees that you paid for, then a store credit will be given for the percentage of of the guarantee outstanding/incomplete like the example above.
All pokemon go accounts that has resources used are ineligible for a refund, store credit or exchange.
If you believe you are eligible for a return or exchange, please contact us at:
Please provide your order ID and account information so we can review your request as quickly as possible.
© 2025 Pogo All In One Services LLC. All Logos and Trademarks above are their repective owners. We are not affiliated with neither Niantic, The Pokemon Company, Game Freak or Nintendo.